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Shipping Policy

Orders will be processed 48 hours after being placed. The customer receives an email or text message with the order information and tracking number.

Riva Hair Extension Center are not responsible for any damage or lost packages by the courier company.
The cost of shipping will depend on the weight of the package and the courier rates.

We ask you to keep your billing address and shipping address the same. We didn't ship to PO Boxes, Make sure you're entering THE CORRECT BILLING ADDRESS that's associated with your bank account. If you don't enter the correct billing address your card won't process the payment.

If you see a pending transaction on your card after being declined it will fall off and it's only showing you attempted to make the transaction.
NOTE: Please ship to physical address, WE DO NOT SHIP TO PO BOX.
Our processing time occurs Monday-Friday. (if you ordered on Friday your order will be processed on the next business day which is Monday.
All package delivery is with FedEx (Business Days are Mon-Fri).
To ensure a quicker delivery all orders are processed daily, your orders CAN NOT be altered or changed once your payment is received and complete.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because "RIVA HAIR EXTENSION CENTER" will not be responsible for any lost package returns.